Tech support

"HammerheadFistpunch" (hammerheadfistpunch) 12/03/2014 at 14:10 • Filed to: tech support, kinja help

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^^This isn't something I would be bragging about right now ^^

Comments that show up in my notifications aren't there 25% of the time

The lag time is 2-3 times worse lately

When I click on a comment in my notifications about 50% of the time it takes me to the page but loads no comments

In the editor if click back to edit something it highlights a letter and does a ripple edit (delets the letter highlighted and replaces it with a new letter, making all your edits 1 letter short...rolling)

Its not easy to tell if I am editing a comment or not because the editor looks like a published comment.

If you highlight certain text to bullet point but not other parts its still bullet points the entire text.

Some of this is cosmetic, most of it is bugs.

Tareim - V8 powered > HammerheadFistpunch 12/03/2014 at 14:11

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completely agree with all of the above issues

JGrabowMSt > HammerheadFistpunch 12/03/2014 at 14:15

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I think I need to put a decal like this on the wagon now....

HammerheadFistpunch > JGrabowMSt 12/03/2014 at 14:16

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why, is it broken too?

JGrabowMSt > HammerheadFistpunch 12/03/2014 at 14:17

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http://oppositelock.jalopnik.com/hemiwagon-proj…

HammerheadFistpunch > JGrabowMSt 12/03/2014 at 14:17

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Perfect.

HammerheadFistpunch > JGrabowMSt 12/03/2014 at 14:23

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Maybe secret senna will print you out one and send it to you. wink.

Gamecat235 > HammerheadFistpunch 12/03/2014 at 14:24

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Did you notice that they removed the Kinja from the upper left corner and moved it to this location? I think it's a better look. And there are always some bugs with the system when updates are rolled out. Today seems buggy, which to me, is usually a sign that things are being updated.

Do me a favor though, add "kinja help" to your tags for this... Let's get an official response and look. =)

HammerheadFistpunch > Gamecat235 12/03/2014 at 14:26

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I thought "tech support" was the official tag. I will add "kinja help" to it and add it to the directory.

Gamecat235 > HammerheadFistpunch 12/03/2014 at 14:28

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Kinja help has been the official tag since Kinja... I think. =)

That said, if you want a quicker response, email is always the way to go.

Raphmoe > HammerheadFistpunch 12/03/2014 at 14:30

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Kinja is so good that NOBODY LEAVES, and Jalopnik and Gawker continue to increase page views and increase revenue. Seems like Kinja is amazing.

HammerheadFistpunch > Gamecat235 12/03/2014 at 14:30

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whats the email? I might add that to the directory as well.

CAcoalminer > HammerheadFistpunch 12/03/2014 at 14:31

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I thought the exact same thing.

HammerheadFistpunch > Raphmoe 12/03/2014 at 14:31

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The dirty taco shop I go to is popular too, despite the fact that its dirty and has no place to sit.

Gamecat235 > HammerheadFistpunch 12/03/2014 at 14:34

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For posting purposes? Use this form: http://help.gawker.com/customer/porta…

HammerheadFistpunch > Gamecat235 12/03/2014 at 14:38

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So, great story. You posted the official help method for kinja....but kinja ate it.

Raphmoe > HammerheadFistpunch 12/03/2014 at 14:41

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bingo, and you keep going there because it is delicious, even though it's terrible for you.

Gamecat235 > HammerheadFistpunch 12/03/2014 at 14:43

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Sigh...

http://help.gawker.com/customer/porta…

HammerheadFistpunch > Raphmoe 12/03/2014 at 14:43

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yes, we should never make the distinction between quality product and quality experience. Sometimes a product is so good you buy it in spite of the terrible experience.

Raphmoe > HammerheadFistpunch 12/03/2014 at 14:45

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Like cindy the stripper

RallyWrench > HammerheadFistpunch 12/03/2014 at 14:56

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I'm pretty sure this is Ferrari's whole strategy.

RallyWrench > Gamecat235 12/03/2014 at 14:59

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Yep, I've emailed about a couple of these, and always get a real response within minutes. They are almost always aware of the problems, and usually ask for browser details.

Gamecat235 > RallyWrench 12/03/2014 at 15:00

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Yeah, I've always been impressed with the level of responsiveness. They are a great team. I've been in contact with them more than a couple of times a bit over the last couple of years.

Steve Climaco > HammerheadFistpunch 12/03/2014 at 15:40

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Like mentioned, go ahead and email at Help@gawker.com (this is going to need some troubleshooting)

Let us know!

Gamecat235 > HammerheadFistpunch 12/03/2014 at 18:50

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Hey! It's back!

Gamecat235 > Steve Climaco 12/03/2014 at 18:53

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It's been an odd day. Things are calming. Replies seem to work. I figured that you guys likely saw the major stuff (notifications not always taking you to the comment, replies taking a long time to be visible, minor time shifts)... If anything is still present tomorrow, I'll let you know via email.